Platform policies · BoxyDart

Prohibited & restricted items

•Prohibited outright: cash, narcotics, weapons, live animals and perishable food cannot be shipped through BoxyDart.
•Restricted by transport mode: a flight traveler cannot carry liquids, batteries or flammable goods; bike trips cap dimensions tightly.
•Restricted by traveler: travelers declare what they will and will not carry when publishing a trip. Those exclusions are enforced in matching.
•Every parcel declares a category. Declaring a false category is a policy violation and disputes raised against misdeclared parcels are rejected.

•The amount is captured when you pay and held (escrow) until delivery verification. The traveler is paid from that held amount.
•For crowdshipping, the receiver shares a 6-digit delivery code with the traveler. Only after the code is verified does the payout release.
•For standard courier, the carrier's delivery confirmation triggers settlement automatically.
•Every hold, release and refund is written to an append-only ledger. Corrections are new compensating entries — history is never rewritten.
•Demo environments run a simulated payment provider. Simulated escrow is labelled everywhere it appears and no real funds move.

•Cancellation is free before the pickup stage. After pickup, a cancellation fee applies (a percentage of the shipment value with a minimum fee) and the balance is refunded.
•If a traveler cancels their trip, every affected booking is refunded in full and the sender is offered standard courier options.
•A shipment already in transit can only be cancelled by operations after review.
•Disputes freeze settlement. Operations review the timeline, chat with both parties and either refund the sender, release the payout, split the amount or reject the claim.

•A traveler's live location is shared only with the participants of an active shipment, only while the parcel is in transit, and never on trip search pages.
•Delivery codes are stored only as salted HMAC digests, expire after a short window and lock after repeated failed attempts.
•KYC documents live in restricted storage. Only the owner and authorized operations can open them, and every access is logged.
•Platform staff never ask for your delivery code. Share it only after the parcel is physically in your hands.

•Declare an accurate value for valuable parcels. Claims above the platform coverage limit require declared value and photographs at handoff.
•The handoff protocol (verify seal, count items, photograph) protects both sender and traveler in a dispute.
•Parcels without accurate declarations, and those packed inadequately for the transport mode, are outside coverage.

Need help with a specific shipment?

Open the shipment and use Report a problem — that files a dispute with the full timeline attached, which is much faster than email.